Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: January 2024

Our Commitment to Privacy

At Sundarban Honey, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

Personal Information

  • • Name and contact information (email, phone number)
  • • Billing and shipping addresses
  • • Payment information (processed securely through payment gateways)
  • • Order history and preferences
  • • Communication preferences

Automatically Collected Information

  • • IP address and browser information
  • • Device information and operating system
  • • Website usage patterns and preferences
  • • Cookies and similar tracking technologies
  • • Referral sources and page views
How We Use Your Information

Order Processing

To process your orders, arrange delivery, handle payments, and provide customer support.

Communication

To send order confirmations, shipping updates, and respond to your inquiries.

Website Improvement

To analyze website usage, improve our services, and enhance user experience.

Marketing (with consent)

To send promotional emails, special offers, and product updates (you can opt-out anytime).

Legal Compliance

To comply with legal obligations, resolve disputes, and enforce our terms.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

With trusted third-party service providers who help us operate our business (payment processors, shipping companies, email services).

Legal Requirements

When required by law, court order, or government regulation.

Business Transfer

In the event of a merger, acquisition, or sale of our business assets.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • • SSL encryption for data transmission
  • • Secure payment processing through certified gateways
  • • Regular security audits and updates
  • • Limited access to personal information on a need-to-know basis
  • • Secure data storage with backup and recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

Your Rights and Choices

Access and Update

You can access and update your personal information by contacting us.

Email Preferences

You can opt-out of marketing emails by clicking the unsubscribe link or contacting us.

Data Deletion

You can request deletion of your personal information, subject to legal and business requirements.

Cookies

You can control cookies through your browser settings, though this may affect website functionality.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies

Required for website functionality, shopping cart, and security.

Analytics Cookies

Help us understand how visitors use our website to improve performance.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us About Privacy

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@sundarbanhoney.com

Phone: +91 98765 43210

Address: Sundarban Honey Collective, Village Gosaba, Sundarban Region, South 24 Parganas, West Bengal 743370, India