Your satisfaction is our priority. Learn about our return and refund policy.
Return within 7 days of delivery
100% satisfaction guaranteed
Simple return process
If the product arrives damaged or broken due to shipping
If the honey doesn't meet our quality standards (crystallization is normal)
If you received a different product than what you ordered
If the container is leaking or the product appears contaminated
Honey crystallization is a natural process and not a defect
Products that have been opened and partially consumed
Returns requested after 7 days from delivery
Returns due to change of preference or taste
Email us at returns@sundarbanhoney.com or call +91 98765 43210 within 7 days of delivery
Share your order ID, reason for return, and photos if applicable
We'll provide a return authorization number and pickup instructions
Our courier partner will collect the product from your address
Refund will be processed within 5-7 business days after we receive the product
Full product amount will be refunded. Shipping charges are non-refundable unless the return is due to our error.
Our customer service team is ready to assist you with any return-related queries.