Refund & Return Policy

Quality Guarantee

We stand behind the quality of our Sundarban honey. Every jar is GI-tagged, FSSAI certified, and lab-tested for purity. If you receive a product that is damaged, spoiled, or not as described, we will provide a full refund or replacement.

Eligible for Refund/Replacement

• Damaged Product: Jar received broken, leaking, or damaged during transit
• Wrong Product: Different product or variant received than what was ordered
• Quality Issue: Product shows signs of adulteration or does not match our quality standards

Not Eligible for Refund

• Change of mind or taste preference after opening the product
• Natural crystallization (this is a sign of pure, raw honey — not a defect)
• Variation in color or texture between batches (natural and expected)
• Product opened and used beyond 7 days of delivery

How to Request a Refund

1. Contact us within 48 hours of delivery at care@sundarbanhoney.com or WhatsApp +91 78649 69818
2. Provide your order ID, photos/videos of the issue, and a brief description
3. Our team will review and respond within 24-48 hours
4. If approved, refund will be processed to the original payment method within 5-7 business days

COD Order Refunds

For COD orders, refunds will be processed via bank transfer. You will need to provide your bank account details (account number, IFSC code, account holder name).